Terms of service
TERMS OF SERVICE – URBAN ACT
This website is operated by Urban Act. Throughout the site, the terms “we”, “us” and “our” refer to Urban Act. By visiting our site and/or purchasing something from us, you agree to be bound by the following terms and conditions.
1. ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country or have given consent for any minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose.
2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
3. ACCURACY OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current. The material is provided for general information only.
4. MODIFICATIONS TO PRODUCTS AND PRICES
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products at any time without notice.
5. PRODUCTS OR SERVICES
Certain products may be available exclusively online. We have made every effort to display product colors and images accurately, but we cannot guarantee exact color accuracy due to screen differences.
6. ORDERS AND BILLING
We reserve the right to refuse or cancel any order. This may include limitations on quantities purchased per person, household, or order. In case of cancellation, we may attempt to notify you via email or phone number provided at checkout.
7. DELIVERY POLICY
Orders are typically delivered within 4–6 working days across Pakistan. Delivery times may vary in some orders.
8. CASH ON DELIVERY (COD)
We offer Cash on Delivery service. Customers may receive a confirmation call or message before order dispatch. Orders may be cancelled if confirmation is not received.
9. PAYMENTS
We accept payments via Cash on Delivery and online payment methods where available. Orders are processed only after confirmation.
10. RETURNS AND REFUNDS
Please refer to our Return and Refund Policy for detailed information. We reserve the right to refuse returns that do not meet our policy conditions.
11. LIMITATION OF LIABILITY
Urban Act shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services, including delays caused by courier services.
12. CHANGES TO TERMS OF SERVICE
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting on the website.
13. CONTACT INFORMATION
For any questions regarding these Terms of Service, you may contact us through the contact information provided on our website.
By using our website, you agree to these Terms of Service.